(USA) Personal Shopper Lead - Sam's

Walmart•Apopka, FL

10d•Onsite

About The Position

The Personal Shopper Lead supports management in supervising associates and overseeing Sam’s Club e-commerce programs, including Club Pickup and Ship From Club. The role coordinates associate duties, training, coverage, and performance; monitors e-commerce operations and customer feedback; resolves or escalates customer issues; and helps ensure pickup orders are accurately selected and staged. The position uses key performance indicators and operational feedback to evaluate Club Pickup performance and improve productivity, quality, and service.

Requirements

Must be 18 years of age or older.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals, training associates, providing direction on member service, resolving complaints, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and correcting or reporting unsafe situations.
Oversee e-commerce program operations, audit online customer feedback, resolve or escalate customer complaints, identify trends and causes, and support implementation of solutions.
Supervise associates supporting e-commerce programs by training them, providing resources, assigning duties, giving feedback, communicating goals, and ensuring coverage at the pickup location.
Execute Club Pickup plans and processes by tracking key performance indicators, auditing order fulfillment, ensuring equipment readiness, evaluating performance, and supporting the development of metrics.
Improve Club Pickup efficiency by identifying operational gaps, modeling proper picking and loading, executing improvement projects, evaluating plans, implementing solutions, and communicating staffing needs.
Provide member service by acknowledging members, identifying needs, guiding members on self-service technology and purchases, locating merchandise, resolving concerns, and promoting company products and services.
Maintain sales-floor condition and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and securing fragile or high-shrink merchandise.
Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and assist management in addressing compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
Model company values by fostering belonging, building trusting relationships, mentoring others, acting with integrity, serving members, making informed decisions, and supporting continuous improvement and learning.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit program, with eligibility requirements