(USA) Personal Shopper Lead - Sam's

Walmart • Dallas, TX

13d • Onsite

About The Position

The Personal Shopper Lead supervises associates supporting Sam’s Club e-commerce programs, including Club Pickup and Ship From Club. The role helps management assign work, communicate goals, train associates, provide direction, support staffing activities, and ensure member complaints are handled according to company guidelines. The lead oversees e-commerce operations, monitors online customer feedback, addresses operational issues, and supports solutions to improve service and performance.

The position executes the Club Pickup plan by monitoring key performance indicators, auditing orders, ensuring equipment is ready, touring the club to assess performance, and overseeing the picking and staging of orders. It supports process-improvement projects to address operational gaps, improve productivity and quality, and ensure pickup operations are properly staffed.

The role also provides member service, maintains sales-floor safety and merchandise presentation, and handles merchandise, claims, returns, displays, pricing, and shrink-related concerns in accordance with company policies. The lead collaborates with managers, coworkers, members, and business partners, models ethical conduct and company values, and helps teams adapt to change and meet business goals.

Requirements

• Must be at least 18 years of age.
• Must successfully complete required job trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals, training, providing direction and feedback, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe conditions.
• Oversee e-commerce programs such as Club Pickup and Ship From Club, audit online customer feedback, help resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting e-commerce programs by training them, assigning duties, communicating goals, providing feedback and resources, and ensuring coverage at the pickup location.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders for accuracy, ensuring equipment is ready, touring the club to evaluate performance, and assessing processes and metrics.
• Support projects that improve Club Pickup efficiency by addressing operational gaps, modeling proper picking and loading, evaluating plans and execution, implementing improvements, and helping ensure adequate staffing.
• Provide member service by acknowledging members, identifying needs, guiding members on self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing merchandise, and identifying and securing shrink-prone or fragile items.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
• Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and addressing improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and help address ethical or compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and support, meeting timelines and quality expectations, and helping others adapt to change.
• Model company values by fostering an inclusive and supportive workplace, building relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed