(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club develops and supports Membership by explaining Membership benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, picking and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains Facility safety by following safety standards and procedures, conducting safety sweeps, observing forklift-spotting and hazardous-material handling procedures, following steel-standard guidelines, and correcting or reporting unsafe situations. The associate completes assignments and priorities using Company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; and adapts to change and feedback. The role is expected to uphold Company policies, ethics, and integrity and contribute to a respectful, inclusive, collaborative workplace focused on customer and Member service, accountability, learning, and continuous improvement.
Responsibilities
- Explain Membership benefits, promote Company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, picking and scanning items, wrapping and palletizing merchandise, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services.
- Maintain Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, following steel-standard guidelines, and correcting or reporting unsafe situations.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; identify priorities and deadlines; and recommend improvements.
- Follow Company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and applying related action plans.
- Help foster a respectful and inclusive workplace, build trusting team relationships, communicate effectively, and help develop and mentor others.
- Act with integrity and accountability, put customers and Members first, make informed decisions, and pursue learning and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
