(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting the value of company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting merchandise, scanning, wrapping, and palletizing items, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise. The role provides Member service by acknowledging Members, understanding their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, observing forklift spotting and hazardous-material handling requirements, following steel standards, and correcting or reporting unsafe conditions. Associates complete assignments according to priorities, policies, data, and available resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify improvement opportunities. The role also calls for ethical conduct, accountability, teamwork, mentoring, respect for individual differences, customer-first service, adaptability, and continuous learning and improvement.
Responsibilities
- Support Membership by explaining benefits, promoting company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe situations.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend ways to address improvement opportunities.
- Follow company policies, procedures, and ethical standards, including implementing action plans and using the Open Door Policy.
- Contribute to a respectful, inclusive team environment by building relationships, communicating positively, helping develop and mentor others, and recognizing coworkers’ contributions.
- Serve customers and Members, make decisions using reliable information, and consider how individual work affects team results.
- Learn, adapt to change, use new technologies and skills, and support continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
