(USA) Personal Shopper - Sam's

Walmart•Newport News, VA

2d•Onsite

About The Position

The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role works toward membership goals and provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until members arrive, and following up on out-of-stock items. It also helps maintain facility safety by following safety procedures and standards, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, and correcting or reporting unsafe conditions. The associate completes assignments by using company policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; prioritizing deadlines and expectations; communicating progress; recommending improvements; and adapting to change and feedback. The role is expected to demonstrate the company’s values, including respect, integrity, customer and member service, teamwork, accountability, continuous improvement, and support for a workplace where associates can thrive.

Responsibilities

Support Membership by explaining benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals.
Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until members arrive, and following up on out-of-stock merchandise.
Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; prioritize deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
Follow company policies, procedures, and standards of ethics and integrity, including related action plans and the Open Door Policy.
Help foster a respectful, inclusive, and connected workplace; build trusting relationships; communicate positively; develop and mentor others; and recognize colleagues’ contributions.
Act with integrity and accountability, model company values, and support the company’s goal of becoming a regenerative company.
Put customers and members first, make decisions based on reliable information, balance priorities, and consider the impact of work on team outcomes.
Demonstrate curiosity, learning, resilience, continuous improvement, and openness to new technologies and skills; support others through change.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards