Personal Shopper - Sam's
About The Position
The Personal Shopper supports Sam’s Club Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, applying steel standards, and correcting or reporting unsafe situations. The associate completes work assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; communicates progress; and adapts to change and feedback. The role follows Company policies, procedures, and standards of ethics and integrity, and is expected to demonstrate respect, teamwork, integrity, customer focus, continuous improvement, and support for Walmart’s goal of becoming a regenerative company.
Responsibilities
- Develop and support Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events.
- Make efforts to meet Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, and properly handling and disposing of hazardous materials.
- Follow Company steel standard guidelines and correct or report unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning merchandise, wrapping and palletizing orders, and ensuring order and invoice accuracy.
- Secure orders until Members arrive and follow up on out-of-stock merchandise to meet Member needs.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and adapt to changes, difficulties, and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Comply with Company policies, procedures, and standards of ethics and integrity, including implementing related action plans and using the Open Door Policy.
- Build trusting relationships, communicate positively, help develop and mentor others, and recognize others’ contributions.
- Act with integrity and accountability, serve customers and Members, make decisions based on reliable information, and support continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
