Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by pulling and scanning merchandise, wrapping and palletizing items, ensuring order and invoice accuracy, securing orders for Member pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also maintains Facility safety by following safety procedures and standards, performing safety sweeps, using proper forklift-spotting practices, handling and disposing of hazardous materials correctly, and reporting or correcting unsafe situations. The associate completes assignments and priorities by collaborating with others, managing deadlines, communicating progress, addressing improvement opportunities, and adapting to change and feedback. The role is expected to uphold Company policies, ethics, and values, contribute to an inclusive and supportive workplace, build effective relationships, and deliver results with Members and customers first.
Responsibilities
- Support Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage deadlines; communicate progress; and recommend ways to address improvement opportunities.
- Follow Company policies, procedures, ethics, and integrity standards, including implementing action plans and applying the Open Door Policy.
- Contribute to a culture of respect and belonging, build trusting relationships, communicate effectively, and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and support continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
