Patient Service Representative Jobs

About The Position

Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

• Minimum one year of clerical experience preferred.

Responsibilities

• Assist patients with kiosk use before registration.
• Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
• Respond respectfully and promptly to physician and nurse requests.
• Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
• Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized billing statements when requested.
• Refer billing questions to appropriate parties as needed.
• Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharge patients and process incurred charges.
• Complete cash management duties, including counting and accounting for collected money at the end of the shift.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and office forms as directed.
• Complete assigned checklists and Policy Manager tasks within the assigned shift.
• Answer incoming calls and distribute messages promptly.
• Assist with other assignments as directed.
• Use the electronic medical record system efficiently.
• Receive, move, and stock ordered supplies.
• Clean the front office work area and perform other maintenance assignments as directed.
• Verify that daily reports are run at the end of the day.
• Attend staff meetings as directed.
• Be available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
• Operate, use, and maintain medical and office equipment as trained.
• Participate in maintenance assignments when necessary and as directed.
• Provide positive, warm, and friendly service in all interactions.
• Complete other duties as directed.

Benefits

• Discounted medical treatment at any Patient First location for employees.
• 401(k) retirement plan with employer match for employees who qualify.
• Paid annual leave.
• Overtime pay.
• Double-time compensation for holidays worked.
• Recruitment bonus.
• Patient care performance bonus for center employees.
• Weekend bonus for center employees.