Patient Service Representative
Rochester Regional Health•Muscatine, IA
•$17 - $20•Onsite
About The Position
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers, and staff within the department, helping keep the department running through exceptional customer service. This part-time position is at Unity Hospital in department UH 2700, with a schedule every other weekend from 3:00 p.m. to 11:00 p.m.
Requirements
- Friendly, warm, and inviting disposition.
- Exceptional communication skills and professional behavior.
- Ability to multitask and prioritize commitments.
Responsibilities
- Manage patient check-in and check-out.
- Work with patients and families and explain relevant unit processes.
- Answer patient and family questions to the best of your ability.
- Round on the patient care unit and provide customer service to patients when they ask for assistance.
- Prepare the unit’s daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with coordinating daily patient activities.
- Update patient charts when appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock unit supplies.
- Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
- Maintain electronic and paper medical records.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
