Patient Service Representative

ZOLL LifeVest•Cambridge, MA

19d

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while they manage changing health conditions. A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment and trains the patient and caregivers, then follows up as needed to support understanding and satisfaction. Assignments may take place in patients’ homes or healthcare facilities. PSRs may accept or decline assignments according to their schedules, and many assignments can be scheduled before or after other work or on days off. Assignments may include daytime, evening, and/or weekend hours. This opportunity is described as a way for health professionals with patient-care and teaching experience to supplement their income. Compensation is competitive fee for service.

Requirements

At least 1 year of patient-care experience.
Patient-care experience must be in a paid professional environment, not as a family caregiver.
Patient-care experience must be documented on the resume.
Completion of a background check.
Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
Disclose a personal NPI number, if applicable.
Valid driver’s license and car insurance, and/or valid state ID.
Willingness to pay a $30 annual DME fee, deducted from a completed Work Order.
Willingness to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

Preferred candidate backgrounds include RN, EMT, paramedic, EMS, firefighter, PA, LPN, MA, phlebotomy, RCIS, CVT, and EKG technician; all candidates are reviewed individually.

Responsibilities

Contact caregivers and family members to schedule services.
Accept assignments that may include daytime, evening, and/or weekend hours.
Travel to patients’ homes and healthcare facilities to provide services.
Train patients and, when applicable, their caregivers in the use of the LifeVest®.
Program the LifeVest® according to the prescribing physician’s orders.
Measure patients and determine the correct garment size.
Review applicable paperwork with patients and obtain their signatures.
Transmit the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
Manage device and garment inventory.
Disclose any family relationship with a potential referral source.