Sr. Patient Service Representative Trauma Services Outpatient Clinic Part Time Days

Trinity Health•Boise, ID

19d

About The Position

Saint Alphonsus Health System is seeking a friendly, motivated self-starter for a part-time Patient Service Representative role in its SAMG Trauma outpatient clinic. The representative partners with physicians and clinical staff to handle patients’ administrative needs and help create a positive experience for patients and their families. The position is intended to work 30 hours per week on the day shift. The role involves checking in and registering patients, collecting co-pays and other payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. The representative uses the EPIC electronic medical record to update required information and supports patients with financial assistance paperwork and payment plans. The ideal candidate is friendly, detail-oriented, quick to learn, and committed to high-quality customer service, with excellent communication and independent decision-making skills. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout Saint Alphonsus Health System and Trinity Health. The organization is committed to diversity, inclusion, fairness, dignity, and respect, and is an equal opportunity employer.

Requirements

Previous customer service experience required.
High school diploma or equivalent preferred.
Friendly, detail-oriented, quick learner with a passion for providing high-quality customer service.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.

Nice To Haves

Healthcare experience.
Electronic health record (EHR) experience.
Medical terminology knowledge.
Experience with process improvement or lean philosophy.

Responsibilities

Demonstrate the organization’s Mission, Vision, and Values in behaviors, practices, and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Follow policies and procedures and report needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly about delays, explain the reason, and provide the anticipated wait time.
Collect, record, and communicate patient balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with all aspects of financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment, and order supplies.
Keep the work area, including the reception area, neat.
Follow cash control policies and procedures and balance daily financial activities.
Ensure payments are collected at the time of service.
Answer telephones, take accurate messages, schedule appointments, and check insurance eligibility.
Use EPIC to update required patient information.