Patient Services Representative - Part-time

NorthLakes Community Clinic•Eau Claire, WI

1d•$20•Onsite

About The Position

The Patient Services Representative (PSR) helps patients navigate NorthLakes Community Clinic’s services by identifying and removing barriers and connecting patients with appropriate resources and services that support their health and wellness. The role creates a welcoming clinic experience, guides patients through the clinic’s service-line processes, and helps direct them to services available across the organization. Candidates must live within NorthLakes’ service area when hired and maintain residency there throughout employment. The PSR performs a range of front-desk and patient-service duties, including using electronic systems to maintain demographic information and schedule appointments; coordinating referrals and prior authorizations; checking insurance eligibility; processing payments and reconciling cash reports; and managing calls and appointment reminders. The position is cross-trained in various front-desk functions and participates in training on customer service, HIPAA, business etiquette, forms, and department workflows. Salary begins at $20.45 per hour, depending on experience.

Requirements

High school diploma or equivalent, plus one of the following: a one-year college or technical-school certificate; three months of related experience and/or training; or an equivalent combination of education and experience.
Previous customer service experience is required.
CPR certification must be current or obtained within the first six months of employment.
Must reside within NorthLakes’ service area at the time of hire and maintain residency throughout employment.

Nice To Haves

Demonstrated ability to navigate computerized applications associated with the job, such as EMR, EDR, VSC, Patient Portal, insurance portals, and reminder-call systems.
Demonstrated knowledge of ethics, HIPAA, and business etiquette, evidenced by a current training certificate of completion.

Responsibilities

Greet patients and visitors, create a welcoming environment, and direct them to the appropriate location.
Use EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services or providers.
Process or coordinate internal and external referrals as appropriate for department or site needs.
Coordinate patient prior authorizations according to insurance guidelines when required.
Verify patient insurance eligibility through the necessary portals.
Collect patient payments and reconcile daily cash reports.
Answer telephone calls, respond to inquiries, direct callers to appropriate personnel, or create telephone notes for follow-up.
Manage automated appointment reminder responses and make reminder calls as needed.
Maintain knowledge of services available at the clinic and across the organization, and direct patients to appropriate services.
Guide patients through the Patient Experience within the clinic’s service line and explain applicable processes and steps.
Cross-train in various front-desk duties and functions.
Participate in training on customer service, HIPAA, business etiquette, forms, and department workflows, and ensure compliance in daily operations.
Perform other duties as assigned.

Benefits

Medical and dental insurance for eligible employees working 24 or more hours per week.
Employer-paid group term life and disability insurance for eligible employees working 24 or more hours per week.
Employer contribution toward a Health Savings Account for eligible employees working 24 or more hours per week.
Flexible Spending Accounts for eligible employees working 24 or more hours per week.
Paid Time Off (PTO), paid holidays, and a Paid Leave Bank for eligible employees working 24 or more hours per week.
403(b) plan with a 4% employer match for eligible employees working 24 or more hours per week.
Voluntary vision insurance.
Supplemental life, AD&D, and disability coverage.
Tuition reimbursement.
Health and Wellness reimbursement program.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Participation as a partner in the HRSA/NHSC loan repayment program.