Patient Services Representative I (Part Time)

HealthPoint Careers•Bothell, WA

About The Position

The Patient Services Representative I performs front-office functions at HealthPoint clinics, including phone activities, appointment scheduling, patient registration, computer data entry, payment collection, and maintaining health records. The role provides customer service to patients, families, visitors, and community partners, and helps patients understand and navigate HealthPoint services. This is a float position that works at various HealthPoint locations to cover staffing shortages and provide other assigned support. The representative monitors the daily schedule and adapts to different clinic environments and patient populations while maintaining professionalism and quality patient care. The role requires reliable attendance and punctuality, respectful teamwork, participation in meetings and improvement initiatives, and support for HealthPoint’s mission and values.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and write basic correspondence, such as memos.
Basic operating knowledge of computers.
Beginning-level knowledge of Word, Excel, and Outlook.
Ability to handle routine work situations requiring attention and concentration, limited planning and discretion, and interpretation of circumstances to choose an effective response.
Ability to adapt to multiple clinic environments and patient populations while maintaining professionalism and quality patient care.
Good attendance and punctuality; ability to work the full scheduled shift.
Proof of required immunizations and/or immunity before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold. Employees working in a clinic must also provide proof of Tdap vaccination within the last 10 years. Hepatitis B vaccination proof is required for clinical positions with potential exposure to blood or bloodborne pathogens.
Proof of COVID-19 vaccination is required before starting; the Johnson & Johnson vaccine is not accepted as proof. Those who received it must document an alternate vaccine or vaccine series.

Nice To Haves

Customer service or healthcare experience.
Experience with Electronic Dental and Medical Records.

Responsibilities

Greet clinic patients, families, and visitors.
Check patients in by verifying patient, guarantor, and subscriber demographics and insurance eligibility.
Collect copays, past-due balances, and other payments; establish payment plans when needed.
Educate patients and families about HealthPoint services, financial assistance, and the Sliding Fee Program, and assist with service navigation.
Explain basic medical and dental insurance concepts, including copays, coinsurance, and deductibles.
Check patients out by scheduling follow-up or future appointments and providing applicable documents.
Answer and screen appointment-related calls, direct calls to appropriate staff, take messages, and document information in the Electronic Health Record.
Maintain accurate schedules, confirm appointment dates and times, and communicate with clinical teams about adding patients to provider schedules.
Assist with complex appointment scheduling and procedure coordination.
Promote use of MyChart.
Recognize basic emergency medical situations and connect patients to the appropriate clinical care team member.
Follow procedures for collecting cash, checks, and credit-card payments.
Keep reception and waiting areas clean, organized, and stocked.
Work across HealthPoint locations to provide coverage and other assigned support; monitor daily schedules and adapt to different clinic environments and patient populations.
Maintain good attendance, punctuality, and the ability to work the full scheduled shift.
Participate in staff and in-service meetings, committees, and task-force activities; support clinic initiatives and process-improvement work.
Demonstrate respectful, professional, team-oriented behavior and incorporate HealthPoint’s values into services.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance for employees and eligible dependents.
HSA and FSA options.
Employer-paid life insurance, AD&D, and disability coverage.
401(k) retirement plan with employer match.
Paid Time Off (PTO).
Extended Illness Time Away.
Eight paid holidays and three floating holidays.
Compassion Time Away.
Opportunity Time Off for extended personal time away.
Employee Assistance Program (EAP).
Employee wellness program.
Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
Professional development, ongoing learning, and career growth opportunities.
Required vaccinations or immunity titers can be provided at no cost if documentation is unavailable.