Patient Service Representative

Solis Mammography • Frisco, TX

19d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients at Solis Mammography. The role supports patient care and the smooth operation of the center by greeting patients, gathering information, registering them, and posting payments. It also contributes to the organization’s profitability through patient service and center workflow.

This is a full-time position at 5757 Main Street, Suite 102, Frisco, TX 75034. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., with up to one Saturday per month from 8:00 a.m. to 12:00 p.m. The position is part of a collaborative team focused on compassionate care and making healthcare more accessible, integrated, and reliable.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of medical terminology preferred.
• Knowledge of RIS software preferred.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients professionally and warmly.
• Register patients completely and accurately, entering demographic and insurance information into the RIS (Radiology Information System) and verifying existing information.
• Explain forms and assist patients with completing them on paper or tablet as needed.
• Scan paperwork that must be linked to the patient’s medical record while maintaining confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including materials required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay current on policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Backup child and adult care
• Other unique benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED