Lead Patient Service Rep - Internal Medicine / Endocrinology

Cedars-Sinai Medical Center•Beverly Hills, CA

About The Position

The Lead Patient Service Representative functions as an administrative team lead for the office, supporting physicians and nursing staff through administrative tasks that help maintain a smooth and efficient front-office workflow. The role also reviews Patient Service Representative administrative skills, assesses administrative workflows, and monitors staff and scheduling coverage. The position leads workflow huddles, orients and trains administrative staff, and assists with monitoring policies and department-specific data, safeguarding organizational resources, and tracking patient refunds. It manages patient-care flow and assists with overseeing CS-Link message pools. The lead observes and evaluates staff skills using designated tools, recommends improvements, and assists the Supervisor with preparing and documenting corrective actions and making related recommendations. The role manages physicians’ master schedules, coordinates schedule changes, teaches staff about them, and recommends schedule improvements. It assists patients by explaining policies, procedures, or services and directing inquiries or complaints to appropriate staff or departments. Additional duties include administrative support for physician and staff concerns, handling patient and provider correspondence, processing and documenting referrals and authorizations, assisting with administrative quality assurance, following infection-prevention standards, and serving as a chaperone when needed after completing required training.

Requirements

Five years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting is required.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Lead huddles to supervise, assess, and evaluate department workflow.
Provide orientation and training for administrative staff.
Assist in tracking and monitoring policies and department-specific data, safeguarding organizational resources, and monitoring patient refunds.
Manage patient-care flow and assist with overseeing CS-Link message pools.
Monitor and assess administrative workflows; observe and evaluate staff skills and performance using designated tools; suggest improvements; and assist the Supervisor with preparing and documenting corrective actions and making recommendations.
Manage physicians’ master schedules, coordinate schedule changes, teach staff accordingly, and recommend schedule improvements.
Assist patients by explaining policies, procedures, or services and directing inquiries or complaints to appropriate medical staff, administrative staff, insurance plans, or departments for resolution.
Assist with administrative support activities related to facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Handle patient and provider correspondence.
Process and document patient referrals and authorizations.
Assist with administrative quality assurance measures and adhere to infection-prevention standards.
Assist as a chaperone when needed after completing required Chaperone Training.