Patient Service Representative- Internal Medicine

Duly Health and Care•Lisle, IL

7d•$17 - $24•Onsite

About The Position

The Patient Service Representative is a key point of contact for patients and helps ensure smooth front desk operations in an Internal Medicine clinic. The role includes greeting and checking in patients, answering phones, scheduling appointments, collecting copayments and service fees, making outbound calls, managing referrals, and maintaining accurate records in EPIC. The representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience. This is a full-time role based in Lisle, Illinois, with travel as needed. The clinic operates Monday through Friday, 7:00 a.m. to 6:20 p.m.; hours may vary, and the position includes one Saturday rotation per month.

Requirements

High school diploma or equivalent.
Exceptional customer service skills and a passion for serving others.
Outstanding verbal and written communication skills.
Proficiency in EPIC or similar electronic medical record systems.
Knowledge of medical office procedures and insurance verification.
Skill in operating phones, personal computers, software, and other basic IT systems.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Detail-oriented, with excellent organizational and time-management skills.
Ability to handle sensitive information with discretion.
Positive, professional, collaborative, and adaptable attitude.
Ability to sit, stand, walk, bend, and stretch for extended periods.
Vision correctable to 20/20 and normal hearing for phone communication.

Nice To Haves

At least one year of experience in a medical office or clinical setting is preferred.
Prior experience in a receptionist or front desk role is strongly preferred.

Responsibilities

Greet patients professionally during check-in, check-out, and appointment scheduling; conduct lobby checks to maintain cleanliness and patient comfort.
Coordinate provider schedules to optimize appointment availability and resource capacity, improve patient access, reduce wait times, and support timely follow-ups.
Use EPIC and other systems to update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contact information.
Collect copayments and service fees, issue receipts, and accurately reconcile daily financial transactions.
Answer a multi-line phone system, take detailed messages, route inquiries, and make outbound calls to schedule and confirm appointments.
Communicate information about Duly clinical personnel to patients and others.
Schedule follow-up and in-house specialist referral appointments, connecting patients with appropriate services and specialists.
Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
Review performance dashboards daily, monitor metrics, identify gaps, escalate issues, suggest improvements, and adjust workflows to drive results.
Maintain patient confidentiality and comply with HIPAA standards in interactions and documentation.
Monitor patient wait times and communicate delays empathetically and professionally.
Perform additional duties and special projects as assigned to support departmental goals and service delivery.

Benefits

Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
Mental health benefit at no cost.
Employer-provided life and disability insurance.
$5,250 in tuition reimbursement per year.
Immediate 401(k) match.
40 hours of paid volunteer time off.
Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
Additional compensation may be available through shift differentials, bonuses, and other incentives.

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