Patient Service Representative - Internal / Family Medicine

Summit Health•Warren Township, NJ

2d•$18 - $22

About The Position

The Patient Service Representative supports patient-facing administrative operations in an Internal / Family Medicine practice. The role welcomes and directs visitors, patients, and families; supports efficient registration and patient flow; responds to calls; and provides assistance when physician schedules are delayed. It also handles payments, daily reconciliations, deposits, insurance verification, patient account updates, appointment scheduling, diagnostic test and procedure orders, pre-authorizations, and referrals. The representative performs general clerical duties, follows downtime procedures, communicates issues to the Office Supervisor / Manager, and may cover other staff or satellite office locations as needed. The position requires a high school diploma or GED, strong customer service and organizational skills, English communication skills, and basic computer proficiency. Previous PSR experience, medical office and terminology knowledge, and experience with office technology and healthcare systems are preferred. The role may involve physical activity and exposure to a range of environmental and blood-borne hazards described in the posting.

Requirements

High school graduate or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.
Ability to perform the physical activities described, including pushing and pulling, lifting, moving around, using hand and finger dexterity, maintaining balance while climbing, bending or reaching, and sustained typing, standing, bending, or walking.
Ability to work in an environment where the listed environmental and blood-borne pathogen exposures may occur.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate individuals using proper etiquette.
Inform patients of physician schedule delays and assist with their comfort while waiting.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process insurance verifications through the online system, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Work with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor / Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.
Commute to satellite offices as needed.