Patient Service Representative-Family Medicine

Palomar Health•Poway, CA

1d•$46 - $65

About The Position

Under supervision, uses the full scope of the Nurse Practice Act to assess, plan, organize, and provide nursing care to assigned patients in accordance with physician instructions. Makes preliminary observations of and prepares patients for medical treatment. The RN is responsible for on-site patient care and for evaluating and renewing prescription refill requests using established protocols and processes. The RN may cover for clinical nurses as needed, providing direct patient care, administering medications and immunizations, performing nursing procedures, educating patients, and providing triage and care-management services. These services include patient assessment and education and arranging necessary appointments and referrals. The position works closely with physicians; obtains patient consent and protects confidentiality; documents health history, chief complaints, vital signs, and health risk factors; assesses disease conditions; and enters patient information into electronic medical records. The RN assists physicians with treatments, examinations, and diagnostic tests; administers or dispenses prescribed treatments and medications as directed; documents care; and reports significant changes in patient condition and progress. The RN counsels patients, families, and significant others on medical problems and appropriate health-care methods, maintains concise and complete records and reports, attends departmental meetings as needed, and serves as a resource for Licensed Vocational Nurses, Medical Assistants, and other Registered Nurses. The employee must be able to speak and read English sufficiently to perform the essential functions. Knowledge of standard office equipment and personal computers and software is required. Windows computer skills, including keyboarding and basic computer operations, are required upon employment or within the first two weeks. The employee performs other assigned duties and follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards, while carrying out the organization’s mission, vision, and quality commitment.

Requirements

Minimum education as required by certification and/or licensure.
At least 1 year of directly related RN experience.
Current California RN license.
American Heart Association-recognized BLS – Healthcare Provider certification.
Ability to speak and read English at a level sufficient to perform the essential functions.
Knowledge of standard office equipment, including a calculator, fax machine, and photocopier.
Personal computer and software skills, including Windows, Excel, Access, Word, PowerPoint, internet, and email.
Windows computer skills, including proficient keyboarding and use of a mouse or keys, drop-down menus, scroll bars, folders, and copying operations, required upon employment or within the first two weeks.

Nice To Haves

Bachelor’s degree.
At least 2 years of directly related RN experience.

Responsibilities

Assess, plan, organize, and provide nursing care to assigned patients in accordance with physician instructions.
Make preliminary observations of patients and prepare them for medical treatment.
Provide on-site patient care and evaluate and renew prescription refill requests according to established protocols.
Cover for clinical nurses as needed, including providing direct patient care, administering medications and immunizations, performing nursing procedures, and educating patients.
Provide triage and care-management services, including patient assessment and education and arranging necessary appointments and referrals.
Work closely with physicians and assist with treatments, medical examinations, and diagnostic tests.
Obtain patient consent, maintain confidentiality, document health history, chief complaints, vital signs, and health risk factors, assess disease conditions, and enter information into electronic medical records.
Administer or dispense prescribed treatments and medications as directed; chart treatment and dispensing and report significant changes in condition and general progress.
Counsel patients, families, and significant others regarding medical problems and appropriate health-care methods.
Prepare and maintain concise and complete records and reports.
Attend departmental meetings as needed and serve as a resource for Licensed Vocational Nurses, Medical Assistants, and other Registered Nurses.
Perform other duties as assigned and follow organizational rules, policies, procedures, applicable laws, and standards.