Senior Patient Service Representative –Internal Medicine

BJC HealthCare • Des Peres, MO

22h

About The Position

The Senior Patient Service Representative is a subject matter expert who supports administrative tasks for a physician office. The role maintains strong knowledge of work processes, trains new and junior team members, and serves as an escalation point for complex work situations. This full-time position is with BJC Medical Group in Internal Medicine in Creve Coeur. It is outpatient work focused on phones, in-baskets, and prior authorizations rather than front-desk duties. The role is scheduled for 40 hours per week on the day shift, with no call, weekends, or holidays. Preferred medical office experience is noted.

BJC Medical Group is the physician-led, multi-specialty organization of BJC HealthCare. It includes more than 600 doctors and advanced practice providers affiliated with hospitals in the Midwest, and has provided care at more than 145 locations and across more than 25 specialties since 1994.

BJC describes this as a safety-sensitive position. Working in a constant state of alertness and in a safe manner is an essential function.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• Ability to work in a constant state of alertness and in a safe manner, as an essential function of this safety-sensitive position.

Nice To Haves

• Preferred medical office experience.
• 5–10 years of experience.

Responsibilities

• Handle telephone calls from patients and staff, and forward calls requiring triage.
• Perform receptionist duties with attention to detail and professionalism.
• Verify health insurance payment information, educate patients about applicable regulations, collect payments, and record data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate with the Central Billing Office to ensure charges are captured and properly collected.
• Serve as a subject matter expert, answer general and technical questions from staff, and help make decisions and resolve complex issues.
• Provide training and support to new and existing staff.

Benefits

• Medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED