Patient Service Representative - Internal Medicine

Summit Health•Southington, CT

About The Position

Starling Physicians is hiring a Patient Service Representative for Internal Medicine. The role supports a smooth patient experience and efficient office operations by welcoming and directing visitors, patients, and families; managing registration and patient flow; handling calls; scheduling appointments and procedures; maintaining patient records; and processing payments and insurance information. The representative coordinates with clinical staff and Patient Care Resources on authorizations and communicates issues to the Office Supervisor or Manager. The position also includes general clerical work, flexibility to cover other staff and office locations, and following downtime procedures.

Requirements

High school diploma or GED required.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic computer proficiency required.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office procedures and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, practice management system, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate individuals using appropriate etiquette.
Inform patients about physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Work with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues to the Office Supervisor or Manager promptly and appropriately.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Adapt to varying work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.