Lead Patient Service Rep - Internal Medicine / Endocrinology
About The Position
The Lead Patient Service Representative functions as an administrative team lead for an office, supporting physicians and nursing staff by performing administrative tasks that maintain a smooth and efficient front-office workflow. The position reviews Patient Service Representative administrative skills, assesses administrative workflows, and monitors staff and scheduling coverage. The role leads workflow huddles, orients and trains administrative staff, manages patient-care flow and assists with CS-Link message pools. It also oversees physician master schedules and schedule changes, supports patients with questions and concerns, handles patient and provider correspondence, and processes and documents referrals and authorizations. The Lead Patient Service Representative assists with administrative quality assurance and infection prevention, supports department policies and data tracking, and may serve as a chaperone after completing the required training. Cedars-Sinai provides primary, specialized, and research-based healthcare. The organization describes a commitment to innovative patient care, research, teaching, community service, and improving the health of vulnerable residents. Its medical network has primary, urgent, and specialty care locations across Southern California.
Requirements
- Five years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting.
Nice To Haves
- High school diploma or GED preferred.
Responsibilities
- Lead huddles to supervise, assess, and evaluate department workflow.
- Provide orientation and training for administrative staff.
- Assist in tracking and monitoring policies and department-specific data to safeguard organizational resources and monitor patient refunds.
- Manage patient-care flow and assist with overseeing CS-Link message pools.
- Monitor and assess administrative workflows; observe staff skills and performance using designated tools; suggest improvement opportunities; and assist the Supervisor with preparing and documenting recommendations related to corrective actions.
- Manage physicians’ master schedules and coordinate schedule changes, teach staff about changes, and recommend schedule improvements.
- Assist patients by explaining policies, procedures, or services and directing inquiries or complaints to appropriate medical staff, administrative staff, insurance plans, or other departments.
- Assist with administrative support activities involving facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
- Handle patient and provider correspondence.
- Process and document patient referrals and authorizations.
- Assist with administrative quality assurance measures and adhere to infection prevention standards.
- Assist as a chaperone when needed after completing the required Chaperone Training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
