Patient Service Representative

Patient First•Towson, MD

18d

About The Position

The Patient Service Representative assists patients with kiosk use and registration, escorts patients needing emergency assistance to the treatment area, and provides courteous, compassionate customer service. The role verifies patient demographic, health, pharmacy, and insurance information; explains billing policies; answers billing and insurance questions; collects payments and issues receipts; processes charges and discharges; and handles cash management duties. It also includes answering calls, managing correspondence and medical documents, completing assigned checklists and reports, maintaining the front office and supplies, operating equipment as trained, attending staff meetings, and assisting with other duties as directed. The employee must be available to work at any center due to staffing issues, emergencies, or reductions in work. Breaks and mealtimes may be interrupted to meet patient-care or center-operation needs. The salary range is $19.50–$22.00, depending on experience. Benefits and compensation include discounted medical treatment at Patient First locations for employees, a 401(k) retirement plan with employer match for eligible employees, paid annual leave, overtime pay, double-time compensation for holidays worked, and recruitment, patient-care-performance, and weekend bonuses subject to the stated conditions.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with kiosk use before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to physician and nurse requests.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements when requested.
Refer billing questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks within the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front office work area and perform other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Be available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.