Patient Service Representative

Franciscan Health • Greenwood, IN

19d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role includes compassionately discussing patients’ copayment, prepayment, and outstanding balance responsibilities.

The position answers incoming calls, responds to inquiries, schedules appointments or directs callers to appropriate staff, works within an electronic medical records system, collects and applies patient payments and account adjustments, balances daily encounter forms and cash drawers, and performs other daily administrative tasks based on the practice specialty. The role is based at Stones Crossing Medical Campus in Greenwood, Indiana. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Ability to compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.

Nice To Haves

• One year of healthcare experience.

Responsibilities

• Serve as the first point of contact for patients, family members, and caregivers.
• Provide information, direction, and support to customers.
• Coordinate patient schedules with providers, management, and clinical staff.
• Discuss copayment, prepayment, and outstanding balance responsibilities with patients.
• Answer incoming calls, respond to inquiries, schedule appointments, or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on practice specialty.

Benefits

• Consistent day shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Eligible employees receive comprehensive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED