Patient Service Representative
Rochester Regional Health•Muscatine, IA
•$17 - $19
About The Position
The Patient Service Representative is the warm and friendly point of contact for visitors, providers, and staff in the General Surgeries department at Unity Hospital. The role supports department operations through customer service, patient and family assistance, unit coordination, information management, and maintenance of medical records. This is a part-time position in Rochester, New York, with Monday–Friday shifts of either 7:00 AM–3:00 PM or 3:00 PM–11:00 PM, and every other weekend.
Requirements
- Friendly, warm, and inviting disposition.
- Exceptional communication skills and professional behavior.
- Ability to multitask and prioritize commitments.
Responsibilities
- Manage patient check-in and check-out.
- Work with patients and families to explain relevant unit processes and answer questions to the best of their ability.
- Round on the patient care unit and provide customer service to patients when they ask for assistance.
- Prepare the unit’s daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with coordinating daily patient activities.
- Update patient charts when appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock supplies on the unit.
- Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
- Maintain electronic and paper medical records.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
