Patient Registration/Customer Service Representative

R1 RCM • Clyde, NC

19d • $15 - $19

About The Position

At R1, the Patient Registration/Customer Service Representative helps provide a positive patient experience by combining attentive service with efficient, accurate registration. The representative is often the first friendly face patients meet when checking into the hospital and supports patients who may be ill, anxious, confused, or overwhelmed. The role involves working across multiple computer systems, answering phones, gathering information, navigating insurance details, and responding to interruptions from clinical teams during urgent situations. Healthcare experience is not required; training is provided. This is a PRN, as-needed role with a minimum of 48 required hours per month, including 24 on-call hours, and additional shifts available. The position is at LifePoint Haywood Regional Medical Center.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns in real time.

Benefits

• Competitive benefits package.
• Professional learning and career growth opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED