Patient Service Representative

Overlake Medical Center & Clinics • Issaquah, WA

19d • $24 - $37 • Onsite

About The Position

Overlake Medical Center and Clinics is hiring a Patient Services Representative for Primary Care in Issaquah. The role provides customer service and front-office support to patients, coordinating communications among staff, patients, and providers about the patient check-in process. It also involves collecting records and distributing them to appropriate staff through Epic, the electronic medical record system, and performing clerical, scheduling, and records activities in support of patients and staff.

The schedule is 32 hours per week, Monday, Thursday, Saturday, and Sunday, from 0645 to 1515. The posted hourly pay range is $24.49–$36.74.

Requirements

• High school diploma or GED required.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multitask, stay organized, and be detail oriented.
• Proficient computer keyboard skills.

Nice To Haves

• At least one year of administrative experience in a medical facility is preferred.
• Previous physician office, hospital, or other frontline customer-contact experience in a business setting is preferred.

Responsibilities

• Provide customer and front-office services to patients.
• Coordinate communications among staff, patients, and providers about the patient check-in process.
• Collect records and distribute them to appropriate staff through Epic, the electronic medical record system.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Retirement plan matching starting at 5% and increasing to 7% after five years, with immediate vesting.
• Pre-tax and Roth after-tax retirement savings plans.
• Expanded Employee Assistance Program.
• Caregiver support program for childcare, eldercare, and other needs.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED