Patient Service Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
• Ability to work as part of a care team with providers and clinical staff.
• Excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
• Ability to interact and communicate effectively with all levels within St. Charles Health System and with external customers, clients, and potential employees.
• Strong teamwork and collaboration skills.
• Ability to multitask and work independently, with attention to detail and strong organizational, written and oral communication, and customer service skills, including handling stressful personal interactions.
• Ability to perform basic arithmetic and intermediate-to-advanced math calculations.
• Ability to read, write, speak, and understand English.
• Basic-to-intermediate computer ability and experience, specifically with electronic medical record systems and Microsoft Office.
• Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

• One year of clerical support in a healthcare setting or related experience.
• Basic medical terminology.

Responsibilities

• Schedule appointments accurately according to department guidelines, maximizing patient access and provider utilization; maintain appointment requests, waitlists, and follow-up reports in the electronic health system.
• Perform real-time insurance eligibility checks, use the results to route or schedule requests, link authorizations to appointments at check-in, reconcile daily schedules with appointment reports, and resolve registration-related work queue items before encounter closure.
• Record patient demographic, insurance, and billing information accurately during scheduling, check-in, and check-out.
• Request patient payments courteously and confidently; process copays, coinsurance, prepayments, deductibles, and self-pay balances; complete daily deposits and batch reports.
• At check-out, provide a printed After Visit Summary upon request, schedule follow-up visits as needed, and collect remaining copays for the day’s services.
• Maintain patient-access departmental files, programs, and lists; perform daily readiness activities, including preparing equipment and patient areas and stocking supplies.
• Assist with incoming and outgoing electronic and telephone messages, worklist entries, and basic electronic health record work queue items in accordance with established protocols.
• Collect, locate, and distribute patient documents and information to appropriate staff; fax, scan, and index medical records; open and distribute incoming mail and paper and electronic faxes.
• Deliver timely, efficient, accurate customer service and patient care; support the organization’s vision, mission, and values; and provide direction and assistance to patients.
• Facilitate scheduling of or arrange interpretive services for patients as needed.
• Support Lean continuous-improvement principles and provide and maintain a safe environment for caregivers, patients, and guests.
• Support onboarding of new caregivers to the department.
• Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations and cooperate with organizational investigations and proceedings.
• Perform additional duties of similar complexity as required or assigned.