Patient Service Representative Trauma Services Outpatient Clinic Part Time Days

Trinity Health•Boise, ID

17d•Onsite

About The Position

The Patient Service Representative works part time at the Saint Alphonsus Medical Group Trauma Clinic in Boise, Idaho, partnering with physicians and clinical staff to meet patients’ administrative needs and provide a positive experience for patients and families. The role primarily supports the Trauma service line and may cover other clinics when Trauma has no scheduled patients. The representative works alongside approximately 16–20 providers, seven Patient Service Representatives, and one Lead Patient Service Representative. The position is approximately 30 hours per week, Monday through Friday, with hours to be determined. Duties include checking in and registering patients, completing paperwork, collecting and recording payments, answering phones and taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record. The role also involves maintaining confidentiality, keeping appointments on schedule, supporting patients with financial assistance paperwork and payment plans, maintaining office supplies and equipment, and following cash-control procedures.

Requirements

Previous customer service experience is required.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Healthcare experience preferred.
Electronic health record experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
Friendly, detail-oriented, and a quick learner, with a passion for high-quality patient service.

Responsibilities

Demonstrate the organization’s mission, vision, and values in behavior, practices, and decisions.
Protect patients’ rights by maintaining the confidentiality of personal and financial information and following HIPAA guidelines.
Follow policies and procedures and report changes that may be needed.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete required paperwork.
Verify and update patient and insurance information.
Notify providers when patients arrive and help keep appointments on schedule.
Inform patients promptly about delays, the reasons for them, and anticipated wait times.
Collect, record, and communicate patient balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage patient credit extended through payment plans.
Maintain business office inventory and equipment and order supplies.
Keep the work and reception areas neat.
Follow cash-control policies and procedures and balance daily financial activities.
Ensure payments are collected at the time of service.
Answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.