Patient Service Representative, Full Time Days, 40 Hours, Internal Medicine Dayville

Day Kimball Healthcare•Putnam, CT

17d•$18 - $25

About The Position

Day Kimball Health is hiring a Patient Service Representative for its Internal Medicine Dayville department in Dayville, Connecticut. This multi-tasking position handles front-end functions including customer service, telephone management, scheduling, registration, copay collections, time-of-service account management, coding review, charge entry, and cash and end-of-day closure procedures. The representative ensures provider schedules are appropriately populated, responds to telephones according to established protocols, and captures complete registration information before or during each patient visit. The role involves working collaboratively with patients, physicians, staff members, and management to support patient satisfaction and accurate processing of front-end functions. The posting also describes Day Kimball Health as a non-profit, integrated healthcare provider that offers a supportive, collaborative environment and is committed to community-driven care and employee growth.

Requirements

At least 4 years of relevant front-desk and customer-related experience, preferably in a healthcare environment.
Demonstrated competency with medical procedural coding (CPT/ICD9).
Demonstrated competency with cash controls.
Typing skills of at least 40 WPM.
Prior experience and demonstrated competence with patient or customer information systems.

Nice To Haves

High school graduation or equivalent preferred.
College-level courses preferred but not required.
Front-desk and customer-related experience in a healthcare environment preferred.

Responsibilities

Interact collaboratively with patients, physicians, other staff members, and management to support patient satisfaction and accurate processing of front-end functions.
Verify patient demographic information and insurance coverage before visits for all prescheduled patients.
Register patients at each visit according to established policies, capturing complete and up-to-date patient and insurance information.
Receive and document patient-responsible payments in the information system, including copayments, past-balance payments, and time-of-service charges.
Check out each patient according to established policies, including entering charges for the current visit when appropriate, scheduling future appointments, facilitating ancillary procedures as needed, and providing a receipt for services rendered.
Manage customer service, telephones, scheduling, registration, copay collections, time-of-service accounts, coding review, charge entry, cash procedures, and end-of-day closure.
Ensure provider schedules are appropriately populated and telephone calls are handled according to established protocols.
Capture complete registration information before or during each patient visit.