Patient Service Representative, Full-Time Days, 40 Hours, Orthopedics

Day Kimball Healthcare•Putnam, CT

4d•$18 - $25•Onsite

About The Position

Day Kimball Health is hiring a Patient Service Representative for its Orthopedic Department in Putnam, Connecticut. This multifaceted position handles front-end functions including customer service, telephone management, scheduling, registration, copay collection, time-of-service account management, coding review, charge entry, and cash handling and end-of-day closure procedures. The representative helps ensure provider schedules are appropriately populated, responds to telephone calls according to established protocols, and captures complete registration information before or during each patient visit. The role involves interacting collaboratively with patients, physicians, staff members, and management to support patient satisfaction and accurate processing of front-end functions.

Requirements

At least 4 years of relevant front-desk and customer-related experience.
Demonstrated competency with medical procedural coding (CPT/ICD9).
Demonstrated competency with cash controls.
Typing speed of at least 40 WPM.
Prior experience and demonstrated competence with patient or customer information systems.

Nice To Haves

High school graduate or equivalent preferred.
College-level coursework preferred but not required.
Front-desk and customer-related experience in a healthcare environment preferred.

Responsibilities

Interact collaboratively with patients, physicians, other staff members, and management, supporting patient satisfaction and accurate processing of front-end functions.
Verify patient demographic information and insurance coverage before visits for all pre-scheduled patients.
Register patients at each visit, following established policies to capture complete and up-to-date patient and insurance information.
Receive and document patient-responsible payments in the information system, including copayments, past-balance payments, and time-of-service charges.
Check out each patient according to established policies.
Enter charges for the current visit when appropriate.
Schedule future appointments and facilitate ancillary procedures as necessary.
Provide patients with receipts for services rendered.
Ensure provider schedules are appropriately populated and respond to telephone calls according to established protocols.
Perform coding review, cash handling, and appropriate end-of-day closure procedures.