Multispecialty Patient Service Representative, Full-Time Days, 40 Hours, Call Center Putnam
About The Position
Day Kimball Health is hiring a Multispecialty Patient Service Representative for its Putnam, Connecticut call center. This multitasking position handles calls coming into the call center and includes customer service, telephone management, scheduling, and registration. The representative ensures provider schedules are appropriately populated, responds to telephone calls according to established protocols, and captures complete registration information with each call. Training will temporarily take place at the Family Medicine Putnam office. The role follows clinic policy for primary care, including pediatrics, internal medicine, and family medicine.
Requirements
- At least 4 years of relevant front-desk and customer-related experience, preferably in a healthcare environment.
- Demonstrated competency with medical procedural coding (CPT/ICD9).
- Demonstrated competency with cash controls.
- Typing speed of at least 40 WPM.
- Prior experience and demonstrated competence with patient or customer information systems.
Nice To Haves
- High school graduation or equivalent preferred.
- College-level courses preferred but not required.
- Front-desk and customer-related experience in a healthcare environment preferred.
Responsibilities
- Check morning huddles to identify which providers or staff are off and log into the phones each morning.
- Take inbound calls, schedule appointments, and verify patient addresses and phone numbers.
- Respond appropriately to patients in the portal, route items to the appropriate buckets, and manage emails.
- Follow procedures for verifying patient demographics, including insurance, phone numbers, and addresses, before scheduled patient visits.
- Follow clinic policy for primary care (PEDS, IM, and FM).
- Ensure provider schedules are appropriately populated, respond to telephone calls according to established protocols, and capture complete registration information with each call.
Benefits
- Medical, dental, and vision coverage
- Pharmacy plan
- Basic and supplemental life insurance
- Short- and long-term disability coverage
- Health savings account or flexible spending account
- Accident and critical illness coverage
- 401(k) plan with eligible employer contribution
- Vacation time
- Sick days
- Paid holidays
- Education reimbursement
- Pet insurance
- Additional benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
