PSR - Full Time

Wilson Health•Sidney, OH

1d•Onsite

About The Position

Wilson Health is hiring a full-time Certified Medical Assistant, Licensed Practical Nurse, or Patient Service Representative for a Wilson Health Medical Group specialty office in Sidney, Ohio. Under the direction of a physician or provider, the position performs clinical duties typical of a medical office and assumes Patient Service Representative responsibilities as needed. The role supports efficient patient flow and a positive patient experience while balancing clinical and front-office work. The position reports directly to the assigned Office Manager of Wilson Health Medical Group. Continuous certification and licensure must be maintained as applicable to the assigned position. The schedule is Monday through Friday, 6:45 a.m. to 5:00 p.m., for 40 hours per week or 80 hours per biweekly pay period. Hours are subject to change based on provider and patient needs. This is a first-shift position. Wilson Health’s mission is to improve the health and wellness of the community by delivering compassionate, quality care, and its vision is to be a trusted, nationally recognized leader of innovative, collaborative community health.

Requirements

Medical Assistant pathway: high school diploma or equivalent.
Medical Assistant pathway: graduation from an accredited Medical Assisting program.
Medical Assistant pathway: current RMA, CMA, or CCMA certification.
LPN pathway: graduation from an accredited Licensed Practical Nursing program.
LPN pathway: current Ohio LPN license.
Current BLS certification, or ability to obtain it within the designated timeframe.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
For the Certified Medical Assistant pathway, ability to write routine reports and correspondence.
Ability to navigate an electronic medical record and practice management system.
Strong customer service and communication skills.
Ability to transition effectively between clinical and administrative responsibilities.
Ability to maintain patient confidentiality and comply with HIPAA and Wilson Health policies and procedures.

Nice To Haves

Previous medical office experience; the posting indicates this is required or preferred depending on the assigned position.
Experience as a Patient Service Representative, Medical Assistant, Licensed Practical Nurse, receptionist, scheduler, or in another healthcare administrative role.
Previous experience using EPIC, strongly preferred.
Experience with patient registration, appointment scheduling, check-in/check-out, insurance verification, referrals, and telephone communication.

Responsibilities

Perform duties under physician or provider supervision and within established clinical guidelines.
Anticipate clinical needs and help physicians or providers work efficiently and effectively.
Greet patients courteously, escort them to examination rooms, and provide compassionate assistance consistent with Wilson Health’s ASPIRE values.
Obtain and accurately record vital signs, chief complaints, current medications, and allergies.
Assist with examinations and procedures, including blood draws, specimen collection, injections, EKGs, and minor surgical procedures.
Provide patient and family education about medical conditions and care within physician- or provider-established guidelines.
Document patient information accurately and thoroughly in the medical record.
Assist with ordering diagnostic tests and procedures, making referrals, and completing referral-tracking documentation in the practice management system.
Communicate professionally and compassionately with patients and family members, including relaying test results under physician or provider guidance.
Perform quality-control measures on medical testing equipment, refrigerators, sterilizers, and other applicable equipment, and complete required logs.
Maintain appropriate medical and laboratory supply inventory and order supplies according to established guidelines.
Follow applicable federal and state laws and regulations, including HIPAA Privacy and Security Practices, and Wilson Health policies and procedures.
Assist with scheduling, faxing and electronic communications, telephone duties, form completion, and other clerical responsibilities.
Provide Patient Service Representative coverage as needed to support office operations and patient flow.
Assist with patient registration, check-in, check-out, scheduling, and other front-office processes.
Answer incoming calls, direct calls, take messages, and provide information to patients professionally and courteously.
Verify and update patient demographic, contact, and insurance information.
Assist with insurance verification, referrals, authorizations, and other patient access functions as assigned.
Collect patient payments and provide receipts according to Wilson Health policies and procedures.
Help patients with appointment, office service, form, and other non-clinical questions, directing clinical questions to appropriate clinical staff.
Balance clinical and front-office responsibilities while maintaining confidentiality, accuracy, professionalism, and a positive patient experience.
Perform other duties as assigned by the physician or provider or Office Manager.

Benefits

Access to an Employer Direct Care Clinic, including free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health’s medical insurance plan.
Generous paid time off beginning on day one.
Choice of two High Deductible Health Plan options or a PPO plan, plus dental and vision coverage; benefits begin on the first of the month following the hire date.
Health Savings Account with employer contribution for eligible health plans and a Flexible Spending Account for medical and dependent care expenses.
Company-paid life insurance and long-term disability insurance.
Voluntary accident, critical illness, employee and dependent life, and AD&D insurance.
Retirement plan with employer contributions beginning on day one, with no waiting period for participation.
Tuition Assistance Program.
Free access to an on-site gym available 24/7.
10% employee discount on food and beverages at the Wilson Cafeteria, Coffee Bar, and Micro Mart.