PSR/MA - OB/GYN - North Meridian

Mercy • Meridian, ID

3d

About The Position

The Patient Service Representative is a primary point of contact for patients and visitors, supporting a positive and seamless patient experience by managing front-desk operations and workflows. The role also supports the financial aspects of patient encounters by communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.

The position requires completion of Clinic Core Front Desk Training after hire. The role involves standing and walking during each shift and may require occasional lifting, pushing, or pulling up to 50 pounds, along with gripping, reaching, bending, kneeling, twisting, and squatting.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills, with an empathetic, patient-focused, courteous, and professional approach.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policies and procedures.
• Ability to adapt and work effectively under pressure while handling unexpected situations professionally and calmly.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds occasionally.
• Ability to stand and walk during each shift, and to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front-desk operations and workflows.
• Support a positive, seamless patient experience for patients and visitors.
• Communicate patient financial responsibility and outstanding balances.
• Request and collect payments and explain payment options and financial assistance resources.
• Accurately document financial conversations and outcomes.
• Respond to patient questions and concerns in a positive, patient-centered manner.
• Follow and document established patient collection and financial-assistance referral workflows.
• Complete Clinic Core Front Desk Training after hire.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32 or more hours per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED