Patient Service Rep II - Cardiology Non-Invasive

Health First Careers•Melbourne, FL

19d

About The Position

The Patient Service Representative II provides a friendly, efficient, and accurate patient experience by demonstrating outstanding customer service and using technology to manage patient care. Duties include patient registration and appointment scheduling, assisting other clinical specialties, and supporting departmental projects and clerical work. The role may perform Patient Service Representative duties across various Health First Medical Group specialties. The representative obtains and accurately enters demographic and insurance information, obtains consent signatures, distributes patient and compliance information, and maintains schedules while communicating changes. The role facilitates appointments and referrals, handles telephone calls and messages courteously, identifies trends or issues for escalation, and assists with training new staff on department-specific procedures and applications. It also collects current and past-due patient balances and prepares and communicates estimated service costs before care is provided.

Requirements

High school diploma or equivalent.
Either two years of experience with an electronic health records system (EHR) or two years of relevant healthcare experience.
One of the following certifications: AHA HeartSaver CPR AED Course Certification before the start date and maintained; Health First Medical Terminology Course Certification within 90 days of the start date and maintained; Health First Insurance 101 Course Certification within 90 days of the start date and maintained; or Health First Safety and Security De-escalation Course Certification within 90 days of the start date and maintained.
Knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
Excellent verbal and written communication skills.
Ability to relate well to all customers.
Knowledge of healthcare terminology.
If hired into Memory Disorder Clinic or Health First Aging, satisfy the State of Florida Agency for Health Care Administration (AHCA) Level 2 background screening.

Nice To Haves

Associate’s degree in a relevant field.
Five years of healthcare office experience.

Responsibilities

Prioritize work and manage time efficiently.
Obtain patient demographic and insurance information and enter it accurately into the patient management system.
Obtain required signatures on consents and distribute patient information and compliance literature.
Process and maintain schedules for the assigned area and communicate schedule changes as needed.
Analyze and recognize trends or issues and escalate them to management.
Assist in training new staff on department-specific procedures and applications.
Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
Answer and direct telephone calls courteously and tactfully, return messages to the appropriate party, and take complete and accurate messages.
Perform Patient Service Representative duties across various Health First Medical Group specialties.
Collect current and past-due patient responsibility balances.
Prepare estimates of anticipated service prices before services are provided and communicate estimated costs to patients.