Patient Service Representative
About The Position
The Patient Service Representative acts as a liaison between patients and professional staff by handling clerical, reception, and administrative tasks. PSRs collaborate with clinical staff to support comprehensive and compassionate care across St. Charles Health System ambulatory outpatient services. This position does not directly manage other caregivers. The role supports patient scheduling, insurance eligibility and financial clearance, registration, payment processing, and daily clinic operations. It also provides patient service and administrative support, maintains confidentiality and professionalism, and contributes to a safe, efficient clinic environment. The position is relief, works first shift, and is scheduled Monday through Friday; the listed weekly hours are 0.
Requirements
- High school diploma or GED.
- Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
- Ability to work as part of a care team with providers and clinical staff.
- Excellent communication skills and ability to interact with a diverse population and represent St. Charles Health System professionally.
- Ability to communicate effectively with all levels within St. Charles Health System and with external customers, clients, and potential employees.
- Strong teamwork and collaboration skills.
- Ability to multitask and work independently; attention to detail; strong organizational, written and oral communication, and customer service skills, including in stressful personal interactions.
- Ability to perform basic arithmetic and intermediate-to-advanced mathematical calculations.
- Ability to read, write, speak, and understand English.
- Basic to intermediate computer application skills and experience, particularly with electronic medical record systems and Microsoft Office.
- Ability to wear appropriate personal protective equipment required to perform the job safely.
Nice To Haves
- One year of clerical support in a healthcare setting or related experience.
- Basic medical terminology.
Responsibilities
- Schedule appointments according to department guidelines to support patient access and provider utilization.
- Maintain appointment requests, waitlists, and follow-up reports in the electronic health system.
- Perform real-time insurance eligibility checks and use the results to route or schedule appointments appropriately.
- Ensure authorizations are linked to appointments at check-in, reconcile daily schedules with appointment reports, and resolve registration-related work queue items before encounter closure.
- Accurately record patient demographics, insurance, and billing information during scheduling, check-in, and check-out.
- Request and process patient payments, including copays, coinsurance, prepayments, deductibles, and self-pay balances; complete daily deposits and batch reports.
- At check-out, provide a printed After Visit Summary upon request, schedule follow-up visits as needed, and collect remaining copays for the day’s services.
- Maintain patient-access departmental files, programs, and lists; prepare computers, equipment, kiosks, waiting areas, and check-in areas, and restock supplies.
- Process and resolve incoming and outgoing electronic and telephone messages, worklist entries, and basic electronic health record work queue items according to established protocols.
- Collect, locate, distribute, fax, scan, and index patient documents and medical records; open and distribute incoming mail and electronic or paper faxes.
- Provide timely, efficient, accurate customer service and direct or assist patients as needed.
- Facilitate or arrange interpretive services for patients as needed.
- Support continuous improvement and change initiatives, and help maintain a safe environment for caregivers, patients, and guests.
- Support onboarding of new caregivers in the department.
- Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures, report known or suspected violations, and cooperate with investigations.
- Travel to business functions, trainings, meetings, and St. Charles Health System worksites.
- Perform additional duties of similar complexity as required or assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
