Patient Representative Jobs

About The Position

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, and through secure messaging; identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating required demographic information for patients and guarantors, following patient identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify account information for insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms required for regulatory and billing purposes before clinical care; scan paperwork and explain financial assistance.
• Proactively request payments for current and past medical services and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing communications and dashboards, monitoring work queues, attending clinic or service-line meetings, and reviewing emails each shift.
• Protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Benefits

• A comprehensive benefits package covering programs intended to support wellness and help caregivers live healthy, happy, secure, connected, and engaged lives.