Patient Service Representative

Patient First • Voorhees, NJ

6d • $20 - $23

About The Position

The Patient Service Representative supports patient registration and front-office operations. The role assists patients with kiosk use, registers patients accurately and efficiently, verifies demographic, health, pharmacy, and insurance information, and provides courteous, compassionate service. The representative communicates billing policies, answers billing and insurance questions, provides itemized statements when requested, collects payments, issues receipts, processes charges, and discharges patients.

The position also handles calls and correspondence, distributes messages, files and scans documents, completes assigned checklists and Policy Manager tasks, runs and verifies daily reports, and performs cash-management duties. Additional work includes stocking supplies, maintaining and cleaning the front-office area, operating office and medical equipment as trained, and attending staff meetings. The representative may assist with other duties and must be available to support patient care and center operations as needed, including interruptions to breaks or mealtimes. Work at any center may be required because of staffing issues, emergencies, or a reduction in work.

Requirements

• Must be at least 18 years of age.
• Basic typing skills.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willingness to work at any center due to staffing issues, center emergencies, or a reduction of work.

Nice To Haves

• Minimum one year of clerical experience preferred.

Responsibilities

• Assist patients with kiosk use before registration.
• Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
• Respond to Physician and Nurse requests respectfully and promptly.
• Communicate Patient First billing policies, including insurable and non-insurable charges.
• Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized billing statements as requested.
• Refer billing questions to appropriate parties when needed.
• Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharge patients and process incurred charges.
• Perform cash-management duties, including counting and accounting for money collected at the end of the shift.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and office forms as directed.
• Complete assigned checklists and Policy Manager tasks during the assigned shift.
• Answer incoming calls and distribute messages promptly.
• Assist with other assignments as directed.
• Use the electronic medical record system efficiently.
• Receive, move, and stock ordered supplies.
• Clean the front-office work area and perform other directed maintenance assignments.
• Verify that daily reports are run at the end of the day.
• Attend staff meetings as directed.
• Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
• Operate, use, and maintain medical and office equipment as trained.
• Participate in maintenance assignments when necessary and as directed.
• Provide positive, warm, and friendly service in all interactions.
• Complete other duties as directed.
• Work at any center when required because of a staffing issue, center emergency, or reduction of work.

Benefits

• Health, dental, and vision insurance for employees and dependents.
• Disability, life, and long-term care insurance.
• Employee Assistance Program.
• Flexible Spending accounts.
• 401(k) retirement plan with employer match.
• Paid Annual Leave.
• Volunteer Time Off Pay.
• Bereavement Leave.
• Emergency Leave Bank.
• Overtime pay.
• Holiday pay.
• Double-time compensation for holidays worked.
• Discounted medical treatment at any Patient First location for employees and immediate family.
• Recruitment bonus.
• Patient Care Performance bonus for center employees.
• Weekend bonus for center employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED