Patient Service Representative - PRN - Therapy Services

University of Missouri Health Care•Columbia, MO

About The Position

MU Health Care is seeking a dynamic, compassionate clerical support specialist for Mizzou Therapy Services. The role supports patients, families, and staff throughout their visits, provides front-desk and administrative assistance, and helps maintain a smooth patient experience. The successful candidate is organized, detail-oriented, collaborative, and committed to MU Health Care’s Culture of Yes: Care, Deliver, Innovate, and Serve. The position is PRN, with hours Monday through Friday between 8 a.m. and 5 p.m. The ideal candidate can work 6–8 hours per day, 2–3 days per week. No weekends or holidays are required. The stated base pay is $17.04 per hour.

Requirements

High school diploma, or an equivalent combination of education and experience providing comparable knowledge, skills, and abilities.
Six months of experience performing frontline customer service and guest relations duties.

Nice To Haves

Prior experience in a health care setting, hospital admissions, registration, or a medical office.
Experience using medical terminology.
Additional licenses or certifications as determined by the hiring department.

Responsibilities

Collaborate with patients, families, and/or staff to handle and resolve problems during visits.
Communicate expected delays to patients and ancillary service departments.
Greet and escort patients and visitors; answer the phone system, direct calls appropriately, and place calls as requested by a supervisor.
Use excellent guest relations skills in interactions with patients, visitors, and staff.
Maintain the general appearance of waiting rooms, reception areas, and offices, including straightening magazines, chairs, and other light furniture.
Maintain working knowledge of office equipment, including fax machines, copiers, and phones.
Request and prepare patient medical records and physician orders, and ensure they are complete.
Validate patient demographics, insurance, pre-certification, prior authorization, and referrals; manage copay collections; prepare billing documents; obtain signatures; and process hold bills.
Check patients in and out; batch, schedule, bump, cancel, and record no-show appointments; maintain bed control; and conduct bedside patient interviews.
Use computer applications such as IDX/GE, PCS, and Cerner.
Depending on location and assigned responsibilities, prepare patients for examinations, take and record vital signs, print medication lists, and perform other assigned tasks.
Depending on location and assigned responsibilities, perform Point of Care testing, maintain POC equipment and supplies, and maintain equipment and controls.
Complete unit- or department-specific duties and expectations as outlined in department documents.