Patient Service Representative, Therapy Services, Jefferson City

University of Missouri Health Care • Jefferson City, MO

11d • $16 - $25 • Onsite

About The Position

MU Health Care is seeking a dynamic and compassionate clerical support specialist for Therapy Services. The role supports patients, families and staff, helping resolve issues and provide a seamless experience in a fast-paced health care environment. It requires organization, attention to detail, a positive attitude and strong guest relations skills.

The position is based on-site at the Sam B. Cook Healthplex in Jefferson City, Missouri. The listed schedule is full-time, Monday through Friday, 9:00 a.m. to 5:30 p.m. The posting also states that rotating shifts, holidays and work during inclement weather will be required. The base pay range is $15.81–$24.92 per hour, based on experience; shift differentials may apply.

Requirements

• High school diploma or an equivalent combination of education and experience that provides comparable knowledge, skills and abilities.
• Six months of experience with frontline customer service and guest relations duties and skills.
• Ability to meet the physical demands of the role, with or without reasonable accommodation, including ambulating, remaining stationary, reaching or positioning to move objects above the shoulders and below the knees, frequently lifting or moving objects up to 10 pounds, and occasionally moving objects up to 25 pounds.
• Ability to work rotating shifts, holidays and during inclement weather.

Nice To Haves

• Prior experience in a health care setting, hospital admissions, registration or a medical office.
• Experience using medical terminology.
• Additional license or certification requirements as determined by the hiring department.

Responsibilities

• Collaborate with patients, families and/or staff to handle and resolve problems that arise during visits.
• Communicate expected delays to patients and ancillary service departments.
• Greet and escort patients and visitors; answer the phone system, direct calls to the appropriate area and place calls as requested by a supervisor.
• Use excellent guest relations skills in interactions with patients, visitors and staff.
• Maintain the general appearance of waiting rooms, reception areas and offices, including straightening magazines, chairs and other light furniture.
• Maintain working knowledge of office equipment, including fax machines, copiers and phones.
• Request and prepare patient medical records and physician orders, and ensure they are complete.
• Validate patient demographics, insurance, pre-certification, prior authorization and referrals.
• Manage copay collections and prepare accurate billing documents using knowledge of ICD-9, CPT-4 coding and managed care plans.
• Obtain signatures and process hold bills.
• Perform patient check-in and check-out; batch, schedule, bump, cancel and record no-show appointments.
• Maintain bed control and conduct bedside patient interviews.
• Use computer applications such as IDX/GE, PCS and Cerner.
• Depending on location and assigned area, prepare patients for examinations, take and record vital signs, print medication lists and perform other related tasks.
• Depending on location and assigned area, perform Point of Care testing and maintain related equipment, supplies and controls.
• Complete unit- or department-specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including ten holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED