Patient Services Representative - Viverant Physical Therapy

Revo Health • Minnetonka, MN

4d • $19 - $28 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties, at Viverant Physical Therapy’s Minnetonka location. The position is full-time, with a schedule of Monday, Tuesday, and Thursday from 9:00 AM to 5:30 PM; Wednesday from 9:00 AM to 6:00 PM; and Friday from 8:30 AM to 4:30 PM.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. The role includes welcoming and registering patients, managing scheduling and insurance information, communicating appointment details, preparing charts, and providing switchboard support. The position also involves physical activity throughout the shift, including standing, walking, bending, moving, and lifting.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to lift up to 50 pounds independently frequently and up to 100 pounds with assistance occasionally.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment, such as a computer, phone, and printer.
• Ability to comply with company policies and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Ability to work efficiently, manage interruptions, meet deadlines, prioritize workload, and communicate professionally.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, prepayments, insurance information, and photo identification for incoming patients.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate promptly with patients, families, employers, and clinic staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, and business ethics guidelines, as well as applicable laws and regulations.
• Maintain prompt and reliable attendance; work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in person, by phone, and by email; use logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• A $1,500 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical, dental, and vision plans, as well as tuition reimbursement.
• All employees, regardless of hours, are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
• A comprehensive benefits package is offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED