Patient Services Representative - Viverant Physical Therapy

Revo Health•Minnetonka, MN

4d•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This is a full-time position at Viverant Physical Therapy’s Minnetonka location. The schedule is Monday, Tuesday, and Thursday from 9:00 AM to 5:30 PM; Wednesday from 9:00 AM to 6:00 PM; and Friday from 8:30 AM to 4:30 PM. Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local, physician-owned and physician-led medical practices focused on giving patients more control over their healthcare. The role includes greeting and registering patients, collecting payments and intake information, managing appointment scheduling and charts, communicating relevant information to patients, and providing switchboard and referral coordination support. Employees must comply with company policies and applicable laws, maintain reliable attendance, manage workload and interruptions effectively, meet deadlines, and communicate professionally. The role requires frequent lifting of up to 50 pounds independently and occasional lifting of up to 100 pounds with assistance. It also requires continuous standing, walking, bending, and movement throughout the shift, frequent pushing, pulling, and reaching, and the visual, auditory, and manual abilities needed to read documents, participate in calls, and operate standard office equipment.

Requirements

High school diploma, GED, or equivalent.
Proficiency in Microsoft Word, Outlook, and Excel.
Customer service experience.
Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
Visual acuity to read electronic and paper documents.
Auditory ability to participate clearly in phone or video calls.
Manual dexterity to operate standard office equipment such as a computer, phone, and printer.
Ability to comply with company policies and applicable laws and regulations.
Ability to maintain prompt and reliable attendance, work efficiently, manage interruptions, prioritize workload, and meet deadlines.
Ability to communicate respectfully and professionally in person, by phone, and by email.
Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Administrative or medical office experience.

Responsibilities

Greet and register patients.
Collect co-payments, pre-payments, insurance information, and photo identification for incoming patients.
Verify and document insurance information according to current business practices.
Schedule new and existing patients accurately and promptly in practice management systems.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Prepare and manage charts, including preparation for outreach events.
Maintain working knowledge of healthcare plan requirements and health plan networks.
Maintain timely communication with patients, families, employers, and clinic staff.
Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
Perform other duties as assigned.
Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
Maintain prompt and reliable attendance, work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload.
Communicate respectfully and professionally in face-to-face, phone, and email interactions.
Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
Medical plan with maternity bundle for employees working at least 30 hours per week (60 hours per pay period).
Dental plan for employees working at least 30 hours per week (60 hours per pay period).
Vision plan for employees working at least 30 hours per week (60 hours per pay period).
Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
401(k) profit sharing for all employees, regardless of hours worked.
Employee Assistance Program for all employees, regardless of hours worked.
Lifetime Fitness Subsidy for all employees, regardless of hours worked.
Car rental discounts for all employees, regardless of hours worked.
Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.