Patient Service Representative, Therapy Services, Jefferson City

University of Missouri Health Care • Jefferson City, MO

12d • Onsite

About The Position

MU Health Care is seeking a dynamic and compassionate clerical support specialist for its Therapy Services team. The role supports patients, families, and staff to help ensure a seamless experience in a fast-paced health care setting. The successful candidate will be organized, detail-oriented, positive, and committed to the Culture of Yes to Care, Deliver, Innovate, and Serve.

The position is based on-site at the Sam B. Cook Healthplex in Jefferson City, Missouri, and is PRN with varied hours. Duties may vary according to location and assigned area of responsibility. The facility operates 24 hours a day, 365 days a year; rotating shifts, holidays, and work during inclement weather are required. The base pay range is $17.04 per hour, with additional shift differentials for evening/night and weekend work.

Requirements

• High school diploma or an equivalent combination of education and experience providing comparable knowledge, skills, and abilities.
• Six months of experience with frontline customer service and guest relations duties and skills.
• Ability to meet the physical demands of an active role, including ambulating, remaining stationary, reaching or positioning to move objects, frequently lifting or moving objects up to 10 pounds, and occasionally moving objects up to 25 pounds.
• Ability to work in a health care facility and routinely come into contact with patients who may have contagious illnesses.
• Availability for rotating shifts, holidays, and work during inclement weather.

Nice To Haves

• Prior experience in a health care setting, hospital admissions, registration, or a medical office.
• Experience using medical terminology.
• Additional license or certification requirements as determined by the hiring department.

Responsibilities

• Collaborate with patients, families, and staff to handle and resolve problems that may arise during visits.
• Communicate expected delays to patients and ancillary service departments.
• Greet and escort visitors; answer the phone system, direct or handle calls, and place calls as requested by a supervisor.
• Use excellent guest relations skills with patients, visitors, and staff.
• Maintain the appearance of waiting rooms, reception areas, and offices, including straightening magazines, chairs, and other light furniture.
• Maintain working knowledge of office equipment, including fax machines, copiers, and phones.
• Request, prepare, and ensure the completeness of patient medical records and physician orders.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals; manage copay collections; prepare billing documents; obtain signatures; and process hold bills.
• Manage patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control and conduct bedside patient interviews.
• Use computer applications such as IDX/GE, PCS, and Cerner.
• Depending on location and assigned responsibilities, prepare patients for examinations, take and record vital signs, print medication lists, and perform other related tasks.
• Perform Point of Care testing on patients and maintain POC equipment, supplies, and controls.
• Complete unit- or department-specific duties and expectations as outlined in department documents.

Benefits

• Health, vision, and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including ten holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels, and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED