Patient Services Representative (Mobile)

Vancouver Clinic•Salmon Creek, CA

5d•$17 - $24•Onsite

About The Position

Vancouver Clinic is hiring a Patient Services Representative (Mobile) for its Salmon Creek 1 location in Vancouver, Washington. The role provides customer service to patients and their families, including greeting patients, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. Success in the position requires a friendly demeanor, a positive attitude, multitasking ability, teamwork, and comfort working in a fast-paced environment. The position uses a workstation on wheels and requires the ability to walk, stand, and push a 60-pound cart for the entire shift. The role also requires working with a diverse population of patients and colleagues, including people seeking or considering care related to vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. Employees may need an activated smartphone capable of receiving text messages and/or a required app to support multi-factor authentication. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The listed hiring range is generally $18.00 to $21.37 per hour, with placement based on an evaluation of experience. A separate pay range is listed as $17.31 to $24.24 per hour. The position’s duties and qualifications may vary, and the posting notes that its description is not comprehensive. Vancouver Clinic offers a competitive Total Rewards Program. Benefit eligibility depends on factors including position type and FTE; eligible employees receive benefits beginning on the first of the month following one month of employment. The Clinic is an equal opportunity employer. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable. Offers are contingent on successful completion of background screening and immunization requirements.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Excellent phone skills and customer service behaviors.
Strong computer keyboarding skills.
Ability to walk, stand, and push a 60-pound cart for the entirety of the shift.
Ability to work with a diverse population of patients and colleagues, with or without reasonable accommodation.
Applicants must be authorized to work for any employer in the United States.

Nice To Haves

At least 1 year of medical front office experience.
Experience with Epic.

Responsibilities

Welcome and greet patients and their families.
Collect co-pays.
Obtain and complete insurance information.
Answer phone calls.
Schedule appointments.
Provide excellent customer service to patients.
Work with a diverse population of patients and colleagues seeking or considering care across a wide range of medical decisions.