Patient Services Representative (Mobile)

The Vancouver Clinic P.S.•Salmon Creek, WA

3d•Onsite

About The Position

Vancouver Clinic is hiring a Patient Services Representative to work at its Salmon Creek 1 location in Vancouver, Washington. The role supports patients and their families by providing friendly, helpful service in a fast-paced medical setting. Duties may include greeting patients, collecting copayments, obtaining and completing insurance information, answering phone calls, and scheduling appointments. The position requires multitasking, teamwork, and maintaining a positive attitude. The employee will use a workstation on wheels and must be able to walk, stand, and push a 60-pound cart throughout the shift. Employees may also need an activated smartphone capable of receiving text messages or a required app for multifactor authentication. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The stated hiring range is generally $18.00 to $21.37 per hour, with placement based on experience; a separate pay range is listed as $17.31 to $24.24 per hour. The Clinic provides care and opinions across a wide range of medical decisions, including vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. Employees must be able to work, with or without reasonable accommodation, with a diverse population of patients and colleagues, including those seeking or considering care in these areas. Vancouver Clinic offers a competitive Total Rewards Program, with benefit eligibility dependent on factors such as position type and FTE. Eligible employees receive benefits beginning on the first of the month following one month of employment. The Clinic is an equal opportunity employer. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available. The workplace is alcohol- and drug-free, and offers are contingent on successful completion of background screening and immunization requirements.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Excellent phone skills and customer service behaviors.
Strong computer keyboarding skills.
Ability to walk, stand, and push a 60-pound cart for the entirety of the shift.
Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
May need to maintain an activated smartphone that receives text messages and/or access to a required app for multifactor authentication.
Must be authorized to work for any employer in the United States.

Nice To Haves

At least 1 year of medical front office experience.
Experience with Epic.

Responsibilities

Welcome and greet patients and their families.
Collect copayments.
Obtain and complete insurance information.
Answer phone calls.
Schedule appointments.
Provide excellent customer service to patients.
Multitask and work collaboratively as part of a team in a fast-paced environment.
Use a workstation on wheels; walk, stand, and push a 60-pound cart for the entirety of the shift.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Long-term disability insurance
Health savings account
Flexible spending account
Employee assistance program
Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
401(k) retirement plan with employer matching contribution up to 4%