Patient Access Customer Service Representative
About The Position
The Patient Access Customer Service Representative is the first point of contact for patients, helping them access care through accurate, compassionate service. This is a frontline healthcare customer service role that supports the patient experience, hospital operations, and revenue cycle success. The position is on-site at LifePoint Saline Memorial Hospital in Benton, Arkansas. The schedule is Thursday through Saturday, 5 a.m. to 5 p.m., plus a rotating six-hour shift on Wednesday. The representative assists patients and families with check-in, registration, phones, insurance and coverage details, demographic and medical data entry, co-pay collection, and cost estimates when applicable. The role involves working across multiple computer systems in a fast-paced hospital environment and collaborating with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays and answer patient questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package
- Opportunity for growth within R1
- Training and professional learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
