Patient Access Customer Service Representative
About The Position
The Patient Access Customer Service Representative is the first point of contact for patients, supporting fast, compassionate, and accurate access to care. This on-site role at LifePoint Ottumwa Regional Medical Center combines patient registration and healthcare customer service, with direct impact on patient experience, hospital operations, and revenue cycle success. Training is provided, and the role can serve as an entry point to a healthcare career. The schedule is Monday and Tuesday from 6 p.m. to 6 a.m., Wednesday from 6 p.m. to midnight, and alternating weekends. The posted base pay range is $14.50–$18.99 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.
Responsibilities
- Provide customer service and help patients and families check in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Training and opportunities for professional growth within R1.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
