Patient Access Customer Service Representative

R1 RCM • Ottumwa, IA

5d • $15 - $19 • Onsite

About The Position

The Patient Access Customer Service Representative is the first point of contact for patients at LifePoint Ottumwa Regional Medical Center in Ottumwa, Iowa. This on-site, frontline healthcare customer service role supports patients through registration and check-in, helping provide fast, compassionate, and accurate access to care. The representative works across multiple computer systems and interacts with patients, families, clinical teams, and others in a fast-paced hospital environment.

The role offers training for candidates without a healthcare background and exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations. It is described as an opportunity to develop healthcare customer service skills and pursue career growth within R1. The schedule is Monday and Tuesday from 6 p.m. to 6 a.m., Wednesday from 6 p.m. to midnight, and alternating weekends.

Requirements

• High school diploma or GED.
• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays and support timely access to care.
• Answer patient questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED