Patient Access Customer Service Representative

R1 • Benton, AR

4d • Onsite

About The Position

The Patient Access Customer Service Representative is the first point of contact for patients at LifePoint Saline Memorial Hospital in Benton, Arkansas. The role provides compassionate, accurate and efficient patient registration and check-in, helping patients and families access care while supporting hospital operations and revenue cycle success. It involves working across computer systems, answering phones, collecting patient information, handling insurance and payment details, and coordinating with clinical teams in a fast-paced hospital environment. Training is provided, and healthcare experience is not required.

The position is on-site and scheduled Thursday through Saturday from 5 a.m. to 5 p.m., plus a rotating six-hour Wednesday shift. The stated base pay range is $14.50 to $18.99 per hour. R1 describes a competitive benefits package but does not specify individual benefits in the posting.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• Ability to adapt to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Register patients efficiently using multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and answer patient questions with clarity and compassion.
• Build trust with patients who may be ill, anxious, confused or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Training provided.
• Opportunity for growth within R1.
• Professional learning and exposure to healthcare administration, patient access, revenue cycle, insurance processes and hospital operations.
• Supportive, collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED