Patient Service Representative- Florence Pediatrics

St. Elizabeth Healthcare•Florence, KY

5d•Onsite

About The Position

The Patient Service Representative I reports to the Practice Manager and is primarily responsible for collecting accurate patient demographic and insurance information to support the patient revenue cycle. Depending on practice operations, duties may also include collecting and handling payments, providing customer service, answering phones, entering accurate data into the electronic medical record, scheduling tests, processing referrals, and completing other assigned work. The position is based at Florence Pediatrics. The representative must be able to work between 7:45 a.m. and 6:00 p.m. and participate in one to two Saturday rotations each month. The role is non-exempt and requires compliance with OSHA and HIPAA regulations, as well as completion of duties needed for business operations.

Requirements

High school diploma or GED.
At least one year of experience in a customer service role.
Ability to work between 7:45 a.m. and 6:00 p.m.
Availability for one to two Saturday rotations each month.

Nice To Haves

Medical office experience.
Knowledge of Excel, Word, Outlook, and PowerPoint.

Responsibilities

Schedule patient appointments by phone and in person, coordinating clinician availability with patient preferences and communicating scheduling concerns to clinicians and staff as needed.
Verify patient demographic information.
Verify current insurance and record insurance card information and updates in practice management and electronic medical record systems.
Collect co-pays, self-pay amounts, and outstanding balances.
Ensure patient encounter information is complete, accurate, and ready for charge entry.
Complete daily close-out procedures according to requirements and company policy.
Complete referral processes, outpatient test scheduling, and pre-certification.
File and distribute patient information and incoming mail.
Distribute patient requests accurately and promptly.
Work with the central billing office on requests in a timely manner.
Complete paper and electronic medical record reports.
Communicate about or order supplies as needed.
Type correspondence and reports.
Use customer service principles and techniques to interact with patients calmly and pleasantly.
Prepare new patient records.
Answer telephones within three rings and provide helpful, friendly service.
Complete other assigned duties and responsibilities on a timely, thorough, and accurate basis.
Comply with OSHA and HIPAA regulations.