Patient Service Representative - Pediatrics

Summit Health CityMD•White Plains, NY

About The Position

The Patient Service Representative (PSR) supports pediatric office operations by assisting patients and families, coordinating appointments and procedures, preparing and maintaining medical records, and completing administrative tasks. The role works closely with physicians, nursing staff, patients, vendors, and other office staff to support timely, organized care and a positive patient experience. It also helps maintain office resources and scheduling systems, handles patient information confidentially, and communicates operational issues to the Nurse Manager.

Requirements

High school diploma or GED.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, orally and in writing.
Excellent interpersonal and customer-service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Previous office experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet patients and families and schedule patient appointments, hospital admissions, and ambulatory procedures.
Answer telephone calls promptly, direct calls appropriately, take accurate messages, and use appropriate telephone etiquette.
Schedule future appointments, tests, and physician-ordered referrals; reschedule or cancel procedures as needed.
Maintain communication resources, including on-call schedules and physician phone and beeper numbers.
Prepare charts for new patients, ensure required forms are included, and convert temporary records to permanent records before the end of the day.
Request medical records and prepare charts so physicians have the information needed before visits, examinations, evaluations, procedures, or treatments.
Print the minimum necessary medical-record information from the electronic record when a chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information while maintaining confidentiality; complete required patient forms accurately.
Respect patient rights and privacy, including knocking, addressing patients by name, and identifying oneself before entering a patient’s room.
Maintain positive working relationships with physicians and nursing staff and promptly communicate problems, equipment concerns, or other issues to the Nurse Manager.
Coordinate inpatient, outpatient, and special-procedure scheduling; arrange specialty equipment and services; and interact with vendors and contracted services.
Submit required hospital documents, collect pre-admission testing data, and work with insurance and pre-certification requirements.
Arrange, type, and distribute schedules; maintain office supplies, equipment, and scheduling systems; and log surgical procedures.
Provide training to other office staff, collate and submit information, and communicate repair orders to appropriate personnel.
Use sound judgment when scheduling procedures to support physician productivity and demonstrate understanding of fire safety and emergency procedures.
Apply customer-service skills to help alleviate patient anxiety and communicate effectively with peers.
Perform other duties as required.